For two consecutive years, the leisure airline and tour operator have been recognized by the consumer watchdog for their exceptional product offerings, top-notch service, and excellent value for money.
The award ceremony took place in London, where TV host Steph McGovern presented the accolade to Jet2.com and Jet2holidays in the presence of Anabel Hoult, the CEO of Which?.
This esteemed recognition is the result of a thorough process involving comprehensive research, rigorous testing, and expert endorsements, including the esteemed Best Buy and Recommended Provider statuses bestowed by Which?.
Moreover, the feedback from thousands of Which? members and satisfied customers throughout the year was taken into consideration.
Impressively, this marks the third time in the span of six years that Jet2.com and Jet2holidays have secured the esteemed title of Travel Brand of the Year.
This recent achievement follows the earlier acknowledgment of Jet2.com, Jet2holidays (Beach and Resort Holiday), and Jet2CityBreaks, which were granted the coveted Which? Recommended Provider status earlier this year.
Steve Heapy, the CEO of Jet2.com and Jet2holidays, expressed immense pride in being named the Which? Travel Brand of the Year once again, highlighting the company’s commitment to ensuring their customers’ satisfaction and trust.
With their largest summer program on the horizon, the company aims to prioritize VIP customer service to consistently deliver industry-leading levels of customer satisfaction, as expected by their loyal customers.
Heapy further added that this prestigious accolade is a true reflection of the dedication and hard work exhibited by their exceptional team members, who continuously strive to provide an unparalleled travel experience for Jet2.com and Jet2holidays customers.
Anabel Hoult applauded Jet2’s remarkable achievement, emphasizing that the judging standards for the Which? Awards are exceptionally high. She further explained that Jet2 is the only travel brand to receive a Which? Recommended Provider endorsement in all the rated categories.
Jet2 has consistently demonstrated excellence in service provision, garnering outstanding feedback scores from consumers. As a result, the 2023 Which? Travel Brand of the Year title was well-deserved recognition for Jet2’s commitment to delivering exceptional experiences to travellers.
