TUI Cape Verde – Water Supply Issues, Sal Island

Travel Update from TUI re Water Supply issues on Cape Verde:

CAPE VERDE – Hotel Water Supply Issues (Sal)

I’ve heard there are water supply issues at several hotels in Cape Verde. I’m due to travel there in the next few days—what’s the situation?

We can confirm that public water supplies are currently disrupted at Melia Dunas Beach Resort and TUI Suneo Dunas, both located on the island of Sal. The disruption began on the morning of Tuesday, 11th February, and unfortunately, it remains ongoing. At this time, there is no confirmed date for the full restoration of water services, but we do not expect it to be resolved before 21st February 2025.

Given this uncertainty, we have made the difficult decision to cancel holidays to these two hotels for departures from Wednesday, 12th February, up to and including Friday, 21st February. If your travel plans are affected, we are offering the following options:

Rebook fee-free to any alternative holiday currently on sale. If your new holiday is more expensive, we will offer up to a 10% rebooking incentive. If your new holiday is cheaper, you will receive a refund for the difference.
OR
Cancel your booking and receive a full refund, along with £100 compensation per person.

We are closely monitoring the situation. For customers due to travel to these hotels from Saturday, 22nd February onwards, we will provide further updates as soon as possible.

Melia Llana & TUI BLUE Cabo Verde – Water Supply Update

The Melia Llana and TUI BLUE Cabo Verde hotels are not connected to the main public water supplier but have still been experiencing supply disruptions. The water supply has now resumed following the repair of a leak. However, water will be limited from late morning to early evening and overnight from 23:00. This restriction could continue until 21st February 2025.

During this period:

• Public restroom facilities are expected to operate as normal.
• Additional bottled water is being provided for guests.

Customers due to travel to Melia Llana or TUI BLUE Cabo Verde from Wednesday, 19th February, to Friday, 21st February, may still proceed with their holiday as planned. However, if you prefer to make changes, we are offering the same options:

Rebook fee-free to any alternative holiday currently on sale. If your new holiday is more expensive, we will offer up to a 10% rebooking incentive. If your new holiday is cheaper, you will receive a refund for the difference.
OR
Cancel your booking and receive a full refund, along with £100 compensation per person.

We are continuing to monitor the situation, and for customers travelling from Saturday, 22nd February onwards, we will provide updates as soon as possible.

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Previous Update.

We want to keep you informed about the current water supply situation in Cape Verde, particularly on the Cape Verde Travel Update – Water Supply Issues in Sal

If you’re planning a trip to Cape Verde, particularly the island of Sal, here’s the latest update on water supply disruptions affecting several hotels.

Which Hotels Are Affected?

Public water supplies have been disrupted at Melia Dunas Beach Resort and TUI Suneo Dunas since the morning of Tuesday, 11th February 2025. Unfortunately, there’s no confirmed time for full restoration, but it’s now expected to continue until at least 20th February 2025.

Additionally, while Melia Llana and TUI BLUE Cabo Verde are not supplied by the main public provider, they have also faced disruptions. A leak has now been fixed, but water supply will remain limited between late morning and early evening, as well as overnight from 11:00 PM onwards, potentially until 20th February 2025. Restroom facilities remain operational, and additional bottled water is being provided for guests.

What If You’re Due to Travel?

Due to the uncertainty, TUI has made the decision to cancel holidays to these hotels on the following dates:

• Melia Dunas Beach Resort & TUI Suneo Dunas: Departures from 12th to 19th February
• Melia Llana & TUI BLUE Cabo Verde: Departures from 16th to 18th February

For affected travelers, TUI is offering two options:
Rebook to any alternative holiday, fee-free, with up to a 10% rebooking incentive if your new holiday is more expensive. If the new holiday is cheaper, the difference will be refunded.
Cancel with a full refund plus £100 per person in compensation.

For guests traveling to Melia Llana & TUI BLUE Cabo Verde on 19th or 20th February, you can still travel if you wish, or choose one of the above options.

TUI is monitoring the situation for guests due to travel from 21st February onwards, with further updates expected soon.

For the latest information, check with your travel provider before your departure.